Rights & Responsibilities

As one of our patients, you have choices, rights, and responsibilities.

Patient's Rights

• Patients are treated with respect, consideration, and dignity.
• Patients are provided appropriate privacy.
• Patient disclosures and records are treated confidentially, and, except when required by law, patients are given the opportunity to approve or refuse their release.
• Patients are provided, to the degree known, complete information concerning their diagnosis, evaluation, treatment, and prognosis. When it is medically inadvisable to give such information to a patient or to a legally authorized person.
• Patients are given the opportunity to participate in decisions involving their health care, except when such participation is contraindicated for medical reasons.
• Patients have the right to select and/or change their health care provider.
• Information is available to patients and staff concerning:
  • Patient rights
  • Patient conduct and responsibilities
  • Services available at the organization
  • Provisions for after-hours and emergency care
  • Fees for services
  • Payment policies
  • Advance directives, as required by state or federal law and regulations
  • Credentialing of health care professionals

Patient's Responsibilities

• Seek medical attention promptly
• Be honest about your medical history
• Ask about anything you do not understand
• Respect clinic personnel and policies
• Follow health advice and medical instructions
• Report any significant changes in symptoms or failure to improve
• Seek non-emergency care during regular hours and scheduled times
• Keep appointments or cancel in advance
• Provide useful feedback about services and policies
  
  When you have questions... ASK
  When you have problems... SPEAK UP
  When you are satisfied... COMPLIMENT